Sector Experience

Small and medium businesses

SMEs have been the backbone of my client base since 1997: owner-managed firms where the database is the business, budgets are real, and nobody has time for systems that fight back. I build and modernise systems that fit how a small team actually works, without enterprise complexity or enterprise price tags.

Charities and not-for-profits

Small teams, big responsibilities. I help charities manage membership and supporter records, casework and trustee reporting, with data handled to the standard their beneficiaries and regulators expect, on budgets that respect every donated pound.

Treatment, welfare and residential care

Organisations that look after people in person: treatment centres, welfare services and care homes. In these settings, physiotherapy, rehabilitation or residential care meets admissions, accommodation and day-to-day operations. I build systems that handle the whole journey: applications and admissions, treatment and welfare records, room and occupancy management and scheduling, plus the reporting that trustees and regulators expect. The information involved is as sensitive as information gets, and it is treated that way. If your organisation cares for people under its own roof, this is familiar ground.

Membership organisations, staff associations and unions

Organisations whose entire relationship with their members lives in their database: subscriptions, records, casework, claims and communications. This has been a specialism of mine for decades, and it's where the "designed around the way your office actually works" promise matters most. Many of these organisations serve people working in national law enforcement and other public services, and the information they hold is correspondingly sensitive. I'm security cleared, and every client, whatever their size, benefits from that standard of care.

Professional services

Solicitors and other professional practices, where case management and legal workflow systems carry the whole firm. I modernise them without losing a single matter file, and without stopping the clock.

The common thread

Different sectors, same method: listen first, review what's actually there, and explain everything in plain English. Sectors change the details; they never change the approach.